Questions
The stuff people ask most often — if you don't see your question, reach out and I'm happy to help.
How long does processing take?
Enclosures typically take 1–2 weeks to make (2–3 weeks for larger styles). Hides and decor pieces take 5–7 days. Everything is made to order, by hand, one at a time.
How long does shipping take once my order ships?
Most U.S. orders arrive within 2–5 business days after shipment, depending on your location and the shipping service selected. You’ll receive a tracking number as soon as your order ships so you can follow its progress. Please note that this is separate from the processing time needed to make and prepare your order. Once a package has been accepted by the carrier, transit times are outside of my control.
I ordered multiple items — will that take longer?
Yes — since everything is made by hand to order, ordering multiple pieces adds to the total processing time. I'll always do my best to get everything to you as quickly as I can.
What are your enclosures made of?
Enclosures are 3D printed in matte PLA — a plant-based plastic derived from sugarcane and food starch, non-toxic to your spider. Clear panels are acrylic.
Do I need to do anything special to care for my enclosure?
If you mist for humidity, aim for the acrylic panels rather than the PLA — acrylic handles moisture better, so it's the safer spot to get wet.
Still have questions? Click the chat bubble in the corner to message me directly!